Swift carries commuters, students, and families around Mbombela every day, so safety is built into the service rather than treated as an afterthought. This page covers what we do before, during, and after a trip — and how to reach us if something needs attention.
Driver vetting
- Every driver-partner applies through our driver application process before they can accept a single ride request.
- Applications are reviewed by our team, including licence, permit, and vehicle documentation, before approval.
- A driver's status can be reviewed at any time, and access to the platform can be suspended while a concern is investigated.
During a trip
- Upfront details: before a driver arrives, you can see who's coming, their vehicle, and their route to you.
- Live tracking: trips are tracked from pickup to drop-off.
- Trusted contact sharing: you can share your live trip with someone you trust, so they can follow along.
- In-trip help: if something feels wrong during a trip, you can flag it from within the app.
Tips for riders
- Check the driver and vehicle details in the app match the vehicle that arrives before getting in.
- Share your trip with a trusted contact, especially for early-morning or late-evening trips.
- Wait for your pickup somewhere well-lit and visible where possible.
Tips for driver-partners
- Confirm the rider's name before starting a trip.
- Keep your vehicle documentation and roadworthy status up to date at all times.
- Report any incident, however minor, through your driver app or directly to our team.
Report a safety concern
If you've experienced or witnessed something unsafe on a Swift trip, tell us — every report is reviewed by our team. In an emergency, always contact South African Police Services on 10111 first.
safety@swift.co.za